How often do you walk into your bank? With the convenience of ATMs and online banking, many people only enter their bank on two occasions – to complain about an issue and to apply for a loan. While this proves a valuable way to save time, it may be hurting you in the long run.
The banking industry is full of annoying bureaucracy that can make receiving loans and resolving issues somewhat difficult – not only for the customer. Bankers can spend a significant amount of time and energy attempting to clear a loan, remove fees, or approve chargebacks.
When you need assistance from your bank, there are three criteria that will expedite the speed at which you receive service: 1) the amount of money in your account, 2) your history with the bank, and 3) your relationship with bank employees.
Clearly, most of us cannot increase the size of our bank accounts overnight. Likewise, your history with the bank develops over time.
Therefore, the only factor that you have immediate control over is your relationship with your banker. Take some time to greet and thank your banker, and you may discover that resolving issues and applying for funding becomes significantly easier.
Here are some of the positive benefits that may arise from a relationship with your banker.
Anyone who has worked in the customer service industry knows that it is more enjoyable to help a cheerful friend resolve a problem than it is to work with a grumpy stranger. If you have developed a positive relationship with your banker, they will be more interested in providing you with exceptional service. Furthermore, if you do walk into the bank upset about something, they will take the issue more seriously as they know that you are generally a positive individual.
Although every bank has regulations that the bankers must follow, a friendly banker will take additional time to provide you with suggestions and recommendations to eliminate any possible fees. Furthermore, when the banker does have the authority to make changes, he will be more likely to remove any fees that he is able to eliminate.
One of the worst experiences with a bank arises from unexpected overdraft fees or charges from bounced checks. Although a banker cannot compensate for your poor financial decisions, if the charges arose from failure to make a transfer from another account, or some other slight accident, a banker who knows you will work harder to have these charges removed from your account.
Better Interest Rates
Most banks have improved interest rates that they provide to their wealthier clients. However, it is sometimes possible for less affluent customers to receive these same benefits upon suggestion of the banker. Therefore, through regular conversations with your banker, you may discover that you can receive better interest rates on your credit cards, mortgage rates, and saving accounts. Even a minor improvement on your mortgage or credit rates can result in thousands of dollars of savings.
Long-Term Planning and Insights
Bankers are experts in the financial field – meaning that a healthy relationship with your banker can result in useful tips and insights. A friendly and insightful banker can provide you with financial advice that may regularly cost you a tremendous amount to receive.
Although becoming buddies with your banker won’t compensate for poor financial decisions, it can make your banking experience more enjoyable and give you access to knowledge that you wouldn’t have otherwise.
The next time you need to deposit a check or withdraw a few dollars, consider walking into your bank and saying hello.