I opened a C.D. here in Feb of 2008 — my first C.D. I received a letter in the mail that my C.D. was up for review and that I needed to either roll it over or redeem it. There was no deadline for this action.

I spoke with someone over the phone who told me how I could redeem, but again no deadline. I sent in the form about a month later.

She then calls to tell me the “told me over the phone that there was a deadline” — an outright lie and that I will have to pay the penalty of $21, about 1/t6 of my entire yearly gains. When i called to complain, this woman then hung up the phone on me.

I spoke with the manager, who at least had decent manners, but still they won’t give me my money back. I feel pretty taken advantage of and would not recommend putting any of your funds here.