CapWest Mortgage Reviews and Rates

December 3, 2012 1 Comment »
CapWest Mortgage Reviews and Rates

CapWestMortgage is a wholly owned subsidiary of Farmers Bank & Trust which is a family owned bank that has been federally chartered since 1907. They offer a conventional set of home loan and mortgage products including, FHA, and VA loan products. They offer 30 year fixed rate mortgages, 15 year fixed rate mortgages, and a number of ARM’s (adjustable rate mortgages). They can originate loans in all 50 states and claim to regularly provide the lowest rates and closing costs available with no miscellaneous or hidden expenses.

CapWest Mortgage is a Fannie Mae direct lender which gives them the advantage of keeping rates low with no markups. Because of this, you may still qualify for their mortgage products if your credit is less than perfect. There is no home appraisal required and you can finance up to 97% of your home’s value.

CapWest Mortgage Rates:

30 year fixed 3.375% 3.502%
20 year fixed 3.250% 3.343%
15 year fixed 2.750% 2.850%
10 year fixed 2.750% 2.873%
5/1 ARM 3.125% 3.391%

The rates above assume a $250,000 loan on a $300,000 home. All assume zero points besides the 5/1 ARM which assumes 1.25 points. Look at APR’s to project future payments.

BBB Accredited Business Report gives CapWest Mortgage a rating of A+ (as of 2002).

CapWest Mortgage Complaint History (source BBB)

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

BBB processed a total of 12 complaints for CapWest Mortgage in the last 36 months, their standard reporting period. Of the total of 12 complaints closed in 36 months, 4 were closed in the last year.

Breakdown of Complaints:

- 2 were concerning contract issues

- 2 were concerning customer service issues

- 3 were concerning refund or exchange issues

- 3 were regarding sales practice issues

- 2 were concerning service issues


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  • Grover

    I just closed a refinance with CapWest and was relatively satisfied with the experience. We used lender Steve Christie.

    The only qualm is that they took a while to process our loan, but Steve was very nice and always available when we had questions. The paperwork we needed to fill out seemed to never end (not sure if that’s a CapWest thing or the same with every refi application). Overall we would probably recommend CapWest to other people looking to refinance their home loan.